Titan Property Management FAQ

Owner FAQ

We continuously monitor the market and conduct objective Rental Surveys for current rental rates. There is a risk to overprice your property so that it sits vacant for a long time.  Utilizing our updated rental survey and research, we will recommend a fair market value for your property in order to attract qualified tenants who will take good care of your property. If you think your property is unique or better than the competing vacancies, you can price it for higher than what the average property is renting for to test the market and see what the response is like. If the market agrees with your pricing and your property is rented quickly—great! If your property gets very little interest or does not rent out within a week, we recommend you lower the rent because a vacant property is an expensive liability.

Once a property is listed on our platform not only is it advertised on our website, but we automatically syndicate on-the-market "For Rent" listings to over 20 rental listing sites on the web. Using our software we can track page views, inquiries, showings, and applications to give valuable and accurate data throughout the leasing process to maximize your rent while minimizing your vacancy time.

We clearly state our rental requirements in every property advertisement, and then again in the application to make sure we get honest applicants to work with. Then we conduct thorough tenant screening using industry leading software and stringent verification guidelines to verify; identity, income, credit history, rental history, and eviction history to make sure we find a qualified and reliable Tenants.

We can be hired to assist with a current delinquent Tenant, and would provide them notice of the change in management and then proceed with any necessary notices to the Tenant.  We would work with the Tenant to see if a solution can be reached with different resources for rental assistance, payment plans, or vacating the premises to avoid eviction. There are occasions (very few), where we will have to initiate eviction proceedings. All of our evictions are handled through a California licensed attorney specializing in tenant/landlord law.  You would be responsible for the legal fees but we will handle the eviction process on your behalf.

We have 24/7 maintenance coverage for reporting and troubleshooting allowing us to resolve easier issues almost immediately with the tenant.  For larger or more complicated issues we will obtain further information and photos from the troubleshooting so we can dispatch a maintenance technician with the correct skills and experience to address the issue timely and cost effectively.

Tenant FAQ

Your rent payment is always due on the first of each month after move-in.  You will have a grace period per your rental agreement before a late fee is assessed but rent is always due on the first.

Preferably you pay online through your Tenant portal but you may also mail or drop off your rent at the office.  If you mail your rent please make sure to mail in advance to avoid late fees as the receipt date is the date received and not the postmarked date.

Please contact your property manager before getting a pet so we can request Owner approval.  If approved, a pet application will be required.  Once verified and approved if any change of terms in regards to rent and/or deposit will be agreed to and signed in an addendum to your current rental agreement.

You can pay for a copy at the office during business hours or if outside of business hours hire a locksmith to rekey and provide the property manager with a copy of the key.

Emergencies are defined as: fire, flood, major roof leaks, air conditioning or heating breakdown, sewer line backup, electrical outage endangering life, interior or exterior water/sewer line breaks and the smell of gas odor. If you smell gas odor, immediately evacuate the house and contact PG&E. Call 911 for emergencies causing immediate danger such as fire.  Our maintenance team has 24/7 call/text coverage with troubleshooting to assist, but if dispatch is needed please understand we coordinate as timely as possible with our maintenance technicians schedules.

Please provide a 30 day notice through your Tenant portal.

Please contact your property manager and we will notify the Owner and work with you and the Owner on either an early termination agreement or start working to re-rent your unit to minimize any loss rent that you would be liable for.

You will receive your security deposit itemized disposition per California law within 21 days of management receiving your keys.  If there is any damage or cleaning found that was Tenant responsibility, the security deposit will be deducted by that amount and invoices/receipts provided for those deductions.  Photo move-in and move-out inspections with date stamped photos are done to make the process transparent and fair.